Sometimes, you may purchase a game on Steam and realize it’s not what you expected. Whether the game doesn’t run properly, wasn’t enjoyable, or was bought by mistake, Steam offers a refund system, but there are specific conditions you must meet to be eligible.
Steam Refund Policy: Are You Eligible?
Before requesting a refund, make sure the following two conditions are met:
- The game was purchased within the last 14 days
- You’ve played the game for less than 2 hours in total
If both apply, Steam will likely approve your refund request.
Step-by-Step: How to Request a Refund on Steam
Follow these steps to initiate the refund process:
1. Open Steam and Access Support
- Open the Steam client or go to Steam Support.
- In the top-left corner, click on “Help”.
- Then, select “Steam Support”.
2. Select the Purchase
- On the support page, click on “Purchases”.
- A list of your recent transactions will appear.
- Find the game you want to refund (for example, FC25) and click on it.
3. Choose the Issue
- Steam will ask what issue you are having with the purchase.
- Select “I’d like a refund”.
4. Submit Refund Request
- Click “I’d like to request a refund”.
- Steam will check your eligibility automatically.
- Choose where you want the refund to go (e.g., your Steam Wallet or original payment method like your card).
- Provide a reason for the refund (optional, but recommended).
- Finally, click “Submit Request”.
What Happens Next?
You’ll receive a confirmation email after submitting your request. Steam typically processes refunds within 7 days, but it can be quicker for Wallet refunds.
Final Tips:
- Refunds are not guaranteed if the 14-day or 2-hour limits are exceeded, but you can still submit a request and explain your situation.
- You can also request refunds for DLCs, pre-orders, and in-game purchases, with some conditions.